Our Responsible Business
As a leading, global insurance provider we are the focal point for the interests and expectations of a broad range of stakeholders. Our stakeholders include: customers, employees, shareholders and investors, suppliers, issuing companies, institutions and local communities with whom we maintain a constant dialogue. This is why we manage our business so as to create value for our company and also for our stakeholders.
We want to play an active role in creating a sustainable future by pursuing the goal of economic development that leads to a continuous improvement in our business results and in the economic, social and environmental conditions of the communities in which we operate.
We want to improve people's lives, above all through high quality products and services that meet our customers' protection needs. Through The Human Safety Net, our new global initiative in the community, we are extending this mission beyond our day-to-day business to the most vulnerable in society. As a Group, we are taking a new approach to some of the world’s socio-demographic challenges, mobilising our people, our capabilities and our resources to achieve real impact.
We believe our success is primarily based on the quality of our people, selected based on their talent. We believe diversity is a competitive advantage and we promote it within an open and inclusive working environment where employees feel their rights are protected, where they are valued and where they have the chance to grow professionally.
Both inside and outside the company, we promote respect for fundamental human and labour rights as well as the protection of the environment, which we consider a primary asset to be preserved for future generations. Furthermore, we combat corruption in all its forms.
As part of our commitment to manage our insurance business in an increasingly sustainable way, in 2014, we joined the Principles for Sustainable Insurance (PSI), an initiative promoted by the Environment Programme’s Finance Initiative (UNIFI) of the United Nations. The principles provide a framework for addressing risks and opportunities related to environmental, social and corporate governance aspects in the global insurance industry. In particular, they require these aspects to be incorporated into decision-making, in addition to working together with governments, regulators and other concerned institutions, as well as customers and business partners, to promote widespread action within society in relation to sustainability.