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Please download a claim form from our website, or contact our hotline for assistance.


All claims must be submitted within 60 days from date of service or date of discharge from hospital.

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For Outpatient Claims

  • Complete the Out-patient Claim Form
  • Attach receipts with doctor’s signature and hospital/clinic chop to the Claim Form
    • Must be original receipt (with diagnosis, date of service, breakdown of expenses)
    • Make sure your (i.e. the patient’s) name is clearly shown on the receipt
    • Attach doctor’s referral letter if required


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For Hospitalization & Surgical Claims

  • Complete the Hospitalization & Surgical Claim Form
    • Part A – Complete and sign by patient
    • Part B – Complete by attending physician/surgeon (waived for Government Hospital Admission)
  • Attach itemized hospital statement, doctor slip, original deposit and final payment receipt to the claim form
  • Attach the Discharge Summary for Government Hospitalization
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Important Notes:

  • The above procedures should be applicable to overseas claims which must be translated in English or Chinese if it is in other languages.
  • The above is a general claim guidelines.  Further document / information may be required, if necessary.
  • For inquiries, please contact our hotline at (852) 3187 6831 or email at

Outpatient Claim Form

Hospitalization and Surgical Claim Form

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