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To access our 24-hour Worldwide Emergency Assistance Service, please call our special Hotline:

(852) 3187 6888

To make a Travel insurance claim:

1. Please notify your insurance agent, broker; or contact our Claims Department on (852) 3971 2616 or by email at

2. Complete and return to us the Claim Form with respective supporting documents:

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For Medical Expenses / Overseas Hospital Cash / Hospital Income Plus

  • Full medical report
  • Original medical receipt(s)


For Personal Baggage / Money / Travel Documents / Emergency Cash

  • Police report
  • Purchase receipt(s)
  • Photos of damaged items


For Travel Delay / Baggage Delay

  • Written proof from Public Common Carrier
  • Stub of boarding pass
  • Original receipt of emergency purchase
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For Trip Cancellation / Trip Curtailment / Trip Re-arrangement

  • Medical proof, if applicable
  • Relationship proof, if applicable
  • Written proof from Public Common Carrier, if applicable
  • Proof of additional / non-refundable / forfeited expenses


For Personal Accident / Consolation Benefit

  • Full medical report
  • Police report, if applicable
  • Death certificate / autopsy report, if applicable


For Personal Liability

  • Any correspondence from the third party / authority concerned
  • Police report, if applicable
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Important Notes:

  • For Hospital Admission / Medical Evacuation / Repatriation of Remains / Compassionate Visit / Child Escort / other emergency assistance services, please call 24-hour Worldwide Emergency Assistance Hotline at (852) 3187 6888. All the services must be approved and arranged by the Emergency Assistance Service Provider.
  • While traveling, please bring along your Emergency Assistance Card which contains Hotline No. and Policy No.
  • The above is a general claim guidelines. Further document / information may be required, if necessary.
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